We all know that it’s far easier to gain business from a previous
or present client who is already aware of us rather than constantly
trying to find new clients which can be a very time consuming and
costly activity.
The Seed removes the burden of finding a potential prospect – but
do you look after the contact when you have it and continue to communicate
with them to ensure they know about your products and services and
how you can help them?
Direct Mail is one way of communicating your message to your target
audience and if you apply some sound principles you could reap some
good rewards. It is about ensuring that you are front of mind with
both your old customers and potential new ones so that if they require
a particular service, your company name is on the tip of their tongue
and you’re the first one they contact.
Firstly, it is fair to say that direct mail is a numbers game –
the most important thing you have to remember is that you need to
make sure your direct mail is so compelling that people who receive
it simply can’t help but remember the message you are communicating.
When done well Direct Mail can help your profits soar. When done
badly it can simply be a costly exercise. So, plan wisely.
No one can absolutely predict the outcome of a direct mail campaign.
What you can ensure is that you make sure you’re a success – and
to do this you need to TEST. Testing on a small scale will ensure
that statistically you are able to predict the final outcome.
In real terms what this means is that if you issue 2000 letters
and receive 20 responses you can predict with some certainty that
if you send out 4000 letters (to the same group) you will get somewhere
in the region of 40 responses.
So why is testing so important? Well, because all too often companies
spend a fortune on producing glossy brochures to mail out, issue
to an untested list and get no result. Any mailings you consider
doing should fall into two categories – existing customers and potential
new customers. If you have never done any direct mail before start
with a list of past customers.
Your past customers represent potential untapped marketing spend
as they have already used your services and know that you can do
a good job. Think of something you can offer these customers, send
them a letter and measure the response. If it works, mail them again
next month and measure again. And if it keeps working … keep doing
it! Special offers, new services and great products – make sure
that these are included in your Direct Mail so that the businesses
you are targeting know exactly what you offer.
As mentioned in our Top Tips section, it is about ensuring that
your services are kept up-to-date and that businesses out there
actually know what your company can do and how they can use you.
So, next time you get a lead in from The Seed team, think of its
long term untapped potential – it’s not a one off enquiry it’s a
prospect that could have significant value to you so make sure you
look after it well and communicate your services to them effectively.
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